Effective Date: 01/12/2024
Droply ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us when using our services. This Privacy Policy outlines how we collect, use, and protect your information. By accessing or using Droply’s website or mobile application ("Platform"), you agree to the collection and use of your personal information as described in this Privacy Policy.
1.1 Personal Information
We collect personal information that you provide directly to us when you create an account, place an order, or interact with our Platform. This may include:
1.2 Automatically Collected Information
We also collect information about your interactions with our Platform, including:
1.3 Location Data
If you use location-based services or enable location tracking on your device, we may collect geolocation data to provide you with relevant services such as nearby store information or delivery availability.
2.1 Service Provision
We use the information collected to:
2.2 Platform Improvement
We use the information to analyze how users interact with our Platform, which helps us improve our offerings and user experience.
2.3 Marketing and Communication
We may send you promotional emails, newsletters, and other marketing communications if you opt-in. You can unsubscribe at any time.
2.4 Compliance and Security
We may use your information to comply with legal obligations, enforce our terms, prevent fraud, and protect the security of our Platform.
3.1 Service Providers
We may share your information with third-party service providers who help us operate our Platform, process payments, fulfill orders, and deliver products. These service providers are obligated to protect your information.
3.2 Legal Compliance
We may disclose your information if required to do so by law, or if we believe it is necessary to comply with a legal obligation, protect our rights, or safeguard the security of our users.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred as part of the business transaction.
4.1 Cookies
We use cookies and similar technologies to enhance your experience on our Platform, such as remembering your preferences, tracking your usage, and analyzing site performance.
4.2 Third-Party Analytics
We use third-party analytics services (such as Google Analytics) to understand how users engage with our Platform and to improve performance. These services may use cookies and collect anonymous usage data.
We retain your personal information for as long as necessary to provide our services, fulfill your orders, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will delete or anonymize it.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, or misuse. However, no system can be 100% secure, and we cannot guarantee the absolute security of your information.
7.1 Access and Correction
You may access, update, or correct your personal information at any time by logging into your account or contacting customer support.
7.2 Deletion
You may request the deletion of your personal information, subject to legal retention requirements. Deleting certain information may impact your ability to use some of our services.
7.3 Opt-Out of Marketing
You may opt-out of receiving promotional communications by following the unsubscribe instructions included in the emails or by adjusting your account settings.
Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will delete it promptly.
We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting on the Platform. Your continued use of our services after any changes indicates your acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Droply Customer Support
Email: support@droply.com
Phone: +254724000000
Address: Westlands, Nairobi.
