Effective Date: 01/12/2024
Welcome to Droply!
Droply is an online platform that facilitates the purchase and delivery of groceries, food, household items, pharmacy products, and other related goods (collectively referred to as "Services"). By using Droply's website or mobile application (the "Platform"), you agree to comply with the following Terms and Conditions ("Terms"). Please read these Terms carefully as they govern your use of our Services.
By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any other applicable terms. If you do not agree, you must immediately discontinue the use of our Platform.
2.1. Eligibility: You must be at least 18 years old to create an account on Droply. By registering, you represent that you have the legal capacity to enter into a binding agreement.
2.2. Account Information: You agree to provide accurate and complete information during the registration process. It is your responsibility to maintain the confidentiality of your account and password. Droply is not liable for any unauthorized use of your account.
3.1. Product Availability: All products listed on the Platform are subject to availability. Droply reserves the right to discontinue any product or service without notice.
3.2. Service Areas: Delivery services are limited to specific geographic locations. Please ensure that your delivery address is within our service area before placing an order.
3.3. Product Information: Droply strives to provide accurate product information (e.g., price, availability, and ingredients). However, Droply does not warrant that product descriptions or other content on the Platform is accurate, complete, reliable, or error-free.
4.1. Placing Orders: By placing an order on the Platform, you agree to pay the total amount due, including applicable taxes and delivery fees. Once an order is placed, it cannot be modified or canceled.
4.2. Payment Methods: Droply accepts various forms of payment, including credit cards, debit cards, mobile payments, and other methods as indicated on the Platform. All payments must be made at the time of ordering.
4.3. Order Confirmation: An order confirmation will be sent to the email address provided upon successful payment. Droply reserves the right to refuse or cancel any order if fraudulent activity or an error is suspected.
5.1. Delivery Time: Delivery times are estimates and may vary due to factors such as product availability, traffic, or weather conditions. Droply is not responsible for delays outside of our control.
5.2. Delivery Fees: A delivery fee may apply, and it will be clearly indicated at checkout. The customer is responsible for ensuring that the delivery address is accurate and accessible.
5.3. Failure to Accept Delivery: If you are unavailable to receive your order at the designated delivery time and location, Droply reserves the right to cancel the order without a refund or may charge a redelivery fee.
6.1. Refund Policy: Droply will offer refunds or replacements for items that are damaged, expired, or missing from your order. Claims must be submitted within 24 hours of delivery by contacting our customer support.
6.2. Non-Returnable Items: Perishable goods, such as groceries and pharmacy items, cannot be returned for hygiene and safety reasons.
7.1. Prohibited Activities: You agree not to misuse the Platform, including but not limited to engaging in any unlawful activities, submitting false information, or interfering with the security of the Platform.
7.2. Content Ownership: All content on the Platform, including text, graphics, logos, and software, is the property of Droply or its licensors. You may not use any content without prior written permission from Droply.
Droply is not liable for any direct, indirect, incidental, or consequential damages arising from the use of the Platform or the inability to use the Platform, including but not limited to delays in delivery, product unavailability, or inaccuracies in product descriptions.
By using the Platform, you agree to the collection and use of your information as outlined in our Privacy Policy. Droply respects your privacy and will take appropriate measures to protect your personal data.
Droply reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Platform. Your continued use of the Platform following any changes indicates your acceptance of the updated Terms.
These Terms shall be governed by and construed in accordance with the laws of Kenya/Nairobi, without regard to its conflict of law provisions.
If you have any questions about these Terms, please contact us at:
Droply Customer Support
Email: support@droply.com
Phone: +254724000000
By using the Platform, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
